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Ordering
1. We currently accept orders via telephone, toll free 866 884
6546 or 865 986 9966. Or fill out an order blank (coming soon) and
fax it to us: 877 884 6546 or 865 986 9967.
2. All prices are in United States’ Dollars (USD) FOB our shop.
3. Contact us immediately concerning damaged items and save all
packaging. Failure to do so may interfere with your ability to receive
compensation from the carrier.
4. We attempt to stock a wide range of items, but we cannot stock
everything at all times. If we cannot fill your order within a reasonable
time, we’ll suggest alternatives.
5. See our satisfaction guarantee for return information
Payment
Payment can be made by credit card/debit card, check, or money
order:
ordering to others. We deny liability for any loss you suffer from
unauthorized access any data you provide when accessing or
unauthorized access any data you provide when accessing or
ordering from us.
ordering from us.
2. Check or money order. Make payment to Stephen K. Perry and
send with our order blank filled out completely. Send to: Gianna
Violins c/o Stephen Perry, 10091 Unitia Road, Friendsville, TN 37737
3. In accordance with state law, we collect sales tax in for shipments
shipped or otherwise delivered to Tennessee. You can pick out
something at our store and not pay sales tax if we ship it to another
state. Where you take delivery is the determining fact.
Shipping
All shipments are FOB our shop or a drop shipper’s warehouse.
Our normal shipping charges are:
- Fiddles and fiddle outfits $20
- Bows $8
- Cases $10
- Expensive items may incur additional insurance charges
We package items extremely carefully and ship via FedEx ground to
ensure that instruments are not damaged. FedEx notifies you via
email of the tracking number and delivery time expected. We aren’t
responsible for their delays, which are rare but do occur.
We normally ship within 2 business days of ordering. If you really
need expedited shipping, give us a call. Express costs more. Much
more. Our pickup is in mid day, so late orders requiring overnight
service may incur a hefty charge for one of us to drive to the airport.
International shipping is via USPS. Inquire for a quote. Please note
that for international shipping we cannot replace lost shipments (with
the exception of USPS Global Express and UPS Worldwide Express,
whose prices include a guarantee that in the event of a lost/damaged
shipment your package will be replaced). The Postal Service may
place limits on insurance coverage allowed. International shipping
charges do not include import duties, taxes or broker fees imposed by
governments or other parties. We have no control over any of
these charges. We must under US law make an accurate declaration
of the price paid.
If anything is damaged in a shipment we will assist you in handling the
insurance claim. Please retain all packing. Contact us immediately.
Product Warranties
We work with you to get manufacturers to honor their warranties. We
attempt to summarize or link to manufacturer’s warranties on this Site,
but please check with the manufacturers for current information.
Some manufacturers want buyers to work directly with them. We’ll tell
you if this is the case. We warranty our brands, see links from the
product pages.
Privacy
We don’t share your information with anyone except as
necessary to process credit card and other charges.
Contact
Stephen Perry
Gianna Violins
10091 Unitia Road
Friendsville, TN 37737
866 884 6546 toll free
865 986 9966
865 986 9967 fax
mail@giannaviolins.com
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A Division of Gianna
Violins
866 884 6546 toll free
Phone Mon-Fri:
10-5:30 Eastern time
Sat: 10-1 EST
Call for appointment
10091 Unitia Road
Friendsville, TN
37737
865-986-9966
865 986 9967 fax
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